Privacy Policy for HavenRise Academy of Jacksonville
Last Updated: December 2, 2025
At HavenRise Academy of Jacksonville (“HavenRise,” “we,” “our,” or “us”), your privacy matters. We are committed to protecting the information you share with us and ensuring that your experience on HavenRise.com is safe, respectful, and transparent. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
HavenRise provides adolescent mental health programs in Jacksonville, Florida. This website is intended for individuals seeking information about our programs—not for submitting protected health information (PHI). However, if our practices change in the future, this policy will be updated to reflect additional safeguards.
Information We Collect
Information You Voluntarily Provide
When you interact with HavenRise.com, you may choose to share information such as:
- Name
- Email address
- Phone number
- Details submitted through our contact forms
We do not request or collect health information through our website forms at this time. If you submit health details voluntarily, they will be treated confidentially and not stored as part of any medical record.
Information Collected Automatically
We use standard tracking technologies to understand how visitors use our website. This may include:
- IP address
- Device information
- Browser type
- Pages viewed
- Time spent on the website
- Referring URLs
These details help us improve functionality and deliver a better experience.
How We Use Your Information
- We may use the information collected to:
- Respond to your inquiries
- Communicate with you
- Improve website performance and user experience
- Run analytics to understand visitor engagement
- Support advertising and remarketing efforts
- Protect the security of our website
We do not sell personal information.
Cookies & Tracking Technologies
HavenRise.com uses cookies, pixels, and tags to analyze website traffic and improve marketing efforts. These tools may track behavior across sessions and devices.
You may disable cookies in your browser settings; however, doing so may affect site functionality.
Third-Party Tools We Use
Google Analytics / GA4
We use GA4 to understand how visitors use our website. GA4 collects anonymous traffic data and may use cookies. Learn more at Google’s Privacy Policy.
Google Ads
We use Google Ads for advertising and remarketing. Google may use cookies to serve ads based on your past interactions with our site.
Meta Pixel (Facebook & Instagram)
The Meta Pixel allows us to measure the effectiveness of advertising campaigns and retarget website visitors on Meta platforms.
CallRail
CallRail provides call tracking and dynamic number insertion. When you call us using a tracked number, CallRail may collect call metadata such as call duration, caller ID, and call source.
RingCentral
RingCentral supports our communication systems and may process information related to calls or messages you exchange with our team.
These partners may use cookies, pixels, or similar technologies. Their use of your information is governed by their respective privacy policies.
SMS Terms of Service
By opting into SMS from a web form or any other medium, you agree to receive text messages from HavenRise Academy of Jacksonville, LLC. This may include updates, confirmations, reminders, or conversations initiated by our team.
- Message frequency varies.
- Message and data rates may apply.
- Reply HELP for assistance.
- Reply STOP to opt out at any time.
For more information, review this Privacy Policy at www.havenriseacademy.com.
Your phone number will never be sold or shared for third-party marketing.
How We Protect Your Information
We take security seriously. HavenRise implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access or misuse.
However, no method of data transmission is completely secure, and we cannot guarantee absolute protection.
Children’s Privacy
HavenRise does not knowingly collect personal information from children under 13. Parents or guardians who believe their child has submitted information can contact us, and we will delete it promptly.
Your Choices
You have the right to:
- Opt out of marketing emails or SMS
- Disable cookies in your browser
- Request that we delete information you previously submitted
- Ask what personal information we have collected
To make a request, use the contact information below.
Links to Other Websites
HavenRise.com may include links to external websites. We are not responsible for the privacy practices of those sites.
Updates to This Policy
We may update this Privacy Policy as our practices evolve. Any changes will be posted with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or want to request changes to your information, please contact us:
HavenRise Academy of Jacksonville
Jacksonville, FL
Email: info@havenriseacademy.com
Phone: (904) 659-7473